How To Reprint Batch Report On Ingenico Desk 3500

Ingenico DESK 3500 countertop card auto (Elavon)

• Countertop card auto with broadband connectedness
• Take menu payments from a fixed payment point
• Ideal for retail stores with a sales counter

Ensure y'all take the following items included with your terminal:

• 1x Ingenico Desk-bound 3500 countertop card machine
• 1x Magic box cable (continued to terminal)
• 1x Power cord
• 1x Ethernet cable

You will too need the post-obit data:

• Merchant ID Number

  This is the "MID NUMBER" that y'all tin can find on any Retail Merchant Services correspondence or email communication.

1. Set up your Desk-bound 3500 card machine in a user-friendly location shut to a power source and an Ethernet socket or telephone socket.
2. To connect an Ethernet cablevision, connect one side to your Ethernet output or router and the other side to the 'ETH' socket on the Magic box.
3. Finally, connect the ability supply unit into the power socket on your magic box and to the mains power.

   

4. Afterwards a brusque initialisation process, the terminal will display Set or an idle logo.

1. F1-F4 Keys

   Function keys enable scrolling upwardly and down through menus and selecting options.

2. Menu Key

   To enter the application menus, press the MENU fundamental  from the Gear up prompt. Pressing this fundamental over again moves to the next carte du jour (if available).

3. Correction Keys

   When entering numbers or letters, the yellow Articulate push deletes one grapheme at a fourth dimension, whilst the reddish CANCEL button deletes the entire line (this primal too cancels transactions).

4. Confirmation Key

   The light-greenENTER button is used to confirm anything that has been typed into the concluding.

5. Paper Feed

   To test the feeding of the paper through the printer, press and concord.

6. Reboot Terminal

   To reboot the terminal hold downward Articulate and ' .'simultaneously.

1. Switch on the terminal by holding downENTER.
2. You will now exist prompted to enter your Merchant ID Number. Key in your MID Number and press ENTER. A download will then begin.
3. Once y'all have successfully installed your Terminal the MID Number will be displayed on screen. You are now ready to start taking card payments.
4. Brand a 1p transaction on your personal card to ensure the setup has been successful. Follow the steps in Auction transactionsection to do this.

Note: This test transaction must be fabricated by inserting your card and entering your PIN, not a contactless transaction .

The Supervisor Code is designed to limit access to the Supervisor Functions configured for certain transaction types or access to certain Function Codes on the card machine.

If yous forget your code, please contact the Customer Support who will be able to provide you lot with a temporary lawmaking and permit you to reset it to a new value.

Default Supervisor Code is 0000.

1. A sale transaction may be initiated from the idle screen, by keying in the transaction corporeality and pressingENTER .

   

2. Follow the last prompts to Insert/Swipe/Nowadays the client's card.

   

Annotation: Yous will only be given the option to nowadays the customer's card if the transaction value is below the maximum Contactless payment limit.

1. Insert/Swipe/Present the customer's card using the final or alternatively central in the carte number on the terminal. The customer must enter their PIN lawmaking if requested.

   

Important: Never ask the client to divulge their PIN. The terminal volition now reach the acquirer for authorisation.

1. If the transaction is authorised then an 'Auth Code' will exist displayed and printed on the receipt.
2. The terminal volition print two receipts. The Customer Copy will be printed outset, then once you printingENTER the Merchant Copy volition be printed.

1. From the idle screen, enter the auction corporeality for the transaction and pressENTER .
2. A contactless symbol will exist displayed if the amount entered is below the maximum contactless limit.
3. The cardholder should present their card over the contactless symbol on the terminal brandish. The terminal will then print the Merchant receipt.
4. If the client requests a receipt, this must be done earlier the next transaction takes place. From the idle screen, printing the decimal point key to impress a customer receipt.

1. From the idle screen, press the MENU button, then cullREFUND and pressENTER .
2. Key in the refund amount and printingENTER .

   

3. Once the customer'southward card is presented, you will be prompted to enter your Supervisor Code.

   

   

4. The terminal will punch out to the acquirer for authorisation. If the refund is authorised and so REFUND Accepted will exist shown.
5. The last will impress the merchant re-create which the customer must sign.
6. Check the signature on the merchant re-create with that on the bill of fare. If the signature is valid, pressENTER , otherwise printing CLEAR . The final will and so print the customer re-create.

A payment made where the cardholder does not, or physically cannot, present their card to you at the time of buy.

1. From the idle screen, press Carte du jour and then select CNP.
2. Select either Auction or Refund (depending on what you lot want to procedure).
3. Enter the Auction or Refund amount, so press ENTER.
4. When prompted to 'nowadays, central in or insert the carte du jour', type the long card number into the card auto using the number keys.
5. Key in the Expiry Appointment. The format for this will be MM / YY. Then printing the ENTER.
6. Central in the card security code (CSG), then printing the ENTER.
7. Primal in the numbers from the customer's postcode. E.yard. if the postcode is 'MK9 1NJ', you would enter '91'. Then printing ENTER.
8. Key in the numbers from the customer's address. This will only exist the ane^st line of the address and a house or flat number.

   Notation: If the customer doesn't have a firm / flat number, you lot will just press ENTER

    to get to the side by side pace.

If your business takes a lot of CNP transactions, you lot may detect a Virtual Terminal to be a more useful method of taking payment.

1. To admission the reports menu press the MENU button , until the Arrangement Carte is displayed.
2. Select Totals/Reports.
3. Enter your Supervisor Code.
4. Finish-of-Day-Banking volition be highlighted; pressENTER to select.
5. The terminal will either become online to the acquirer to confirm the totals before printing the written report, or volition print out a report showing the totals.

End-of-Day-Cyberbanking should be performed every day equally this is your confirmation of the transaction totals that have been sent to the acquirer.

Once you've completed your End of Day banking report, it will exist sent to the acquiring bank to exist processed and paid into your bank business relationship. The settlement timescales are as follows:

Standard settlement

Same Day Settlement

Batch Time	Funds Received
11.01 pm - 4.00 am	Before 11.00 am start of business concern
4.01 am - three.00 pm	Before 7.00 pm same day
3.01 pm - 11 .00 pm	Before 11.00 am side by side day

If yous would like Same Day Settlement added to your account or are unsure if yous have it, please contact our Customer Support team.

Also known as 'auto-batching', this enables your menu machine to bank the transactions listed on your End of Day report at a set time each solar day. You can choose a specific 60 minutes in the solar day when this is performed eastward.g. 17.00-18.00 daily.

The batching timescales for receiving funds are the same as if you ran your End of Twenty-four hour period report manually:

Standard settlement

Same Day Settlement

Batch Time	Funds Received
11.01 pm - 4.00 am	Before 11.00 am start of business organization
4.01 am - iii.00 pm	Before 7.00 pm aforementioned day
three.01 pm - 11 .00 pm	Before 11.00 am side by side day

Your carte du jour auto will not be pre-programmed with this function but setup tin exist requested by contacting our Client Back up team.

These reports allow you lot to impress out a statement of which transactions take been made on your card car regardless of your Cease of Day report beingness run or not.

This feature is typically used by businesses that operate by shift work. E.thou. you may be a eating house that opens for a separate luncheon and dinner sitting and want to know how much is taken in each sitting.

X report – 'Mid shift'

The X report is intended to be mid-shift snapshot of what has transacted on the menu car from the showtime of the shift until the present moment.

• Prints out every transaction that has or hasn't been batched.
• The totals will remain on the card automobile.

Z report – 'End shift'

The Z report is intended to be an overview of the card machine's entire shift from open up to close.

• Prints out every transaction that has or hasn't been batched.
• The totals on the menu motorcar will be reset to nix.

Notation: This will not remove the totals from the End of Day report. For both X & Z reports you will still need to run your Cease of Solar day report in lodge to receive your funds.

Your card machine volition non exist pre-programmed with this function just can be requested past contacting our Customer Back up team.

1. Agree the concluding firmly.
2. Open the paper roll compartment by hooking your fingertips under the flap at the rear of the terminal and gently lift away from the terminal torso.

   

3. Remove the paper roll or used spool from the compartment.

   

4. Unwrap the silver foil from the paper roll or unstick the end of the paper ringlet if it is non wrapped in foil.
5. Place the paper coil into the compartment with the loop at the bottom.

   

6. Ensure that the paper whorl finish is at the front end of the compartment.
7. Elevator the compartment chapeau forrad whilst holding the height of the paper ringlet.
8. Ensure that the paper roll end is exterior the compartment and gently close the lid trapping the paper roll between the rollers.
9. While on the idle screen press and hold the Newspaper FEED button to ensure that the newspaper feeds correctly.

If yous have whatever questions regarding your terminal, please go far contact with our team of experts below:

CUSTOMER Support

For authorisation issues exterior of our working hours call the Elavon Dominance Line on:

0345 850 0197 (Great britain)
1850 303 130 (ROI)

Source: https://www.retailmerchantservices.co.uk/help-support/guides/desk-3500-guide-elavon/

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